ASURION 2 Year Sporting Goods Protection Plan ($700 - $799.99)

I have nothing but praise for Asurion in regard to their exceptional customer service and hassle-free warranty resolution. I didn't have a good experience with my recent rowing machine purchase. After only a few months of usage, the unit malfunctioned and needed service. I wasn't sure what to expect before I called Asurion for assistance. The experience blew me away. I am so thankful that I purchased the extended warranty from Asurion. They listened to my issues with the rowing machine, and promptly granted a full refund. I wasn't expecting a full refund. I was prepared to deal with a service tech visit run-around. I am happy to say I couldn't be more wrong. The resolution (full refund) was not asked for, and I was speechless when Asurion so quickly offered to make my condition right. I cannot recommend Asurion enough for any and all applicable purchases. I have never had such a good experience with warranty resolution in my life. You will not be disappointed. Thank you, Asurion! I am a completely satisfied customer!

I've bought this insurance a few times before and never had to use it. This time my son's $720 bike quit after 1.5 years and I decided to use it. The bike was pretty beat up and definitely not in new condition so i was pretty skeptical we would see anything and i thought they would use it as an excuse to deny the claim. It wasn't easy, I had to fill out a form online, then 2 paper forms, then take like 20 photos to submit, HOWEVER.... within 72 hours of my original submission I was emailed an Amazon gift card for the full purchase amount! My son got to get a brand new e-bike!

They do not honor claim, also they make it very difficult to file no phone support.. They want you Down load this file and up load that file...they can Cleary see you purchase this ebike Movan Along with it extended warranty.. Now they are playing games......Amazon should no longer Offer ASURION as their extended warranty company🤔

I talked to Phillipe when I called in and he did such an amazing job. Really changed my mood and how I viewed the whole experience. Thank you!

May take a while, but it's a good plan. Will be glad you did, if you ever need it.

There was a couple of scratches on the bike frame but besides that very easy to assemble

Purchased to cover an adult electric tricycle, trike electronics failed eleven months in (long after makers warranty on electrical had expired but only halfway through extended warranty) Asurion demands I ship to them to evaluate for repair/replacement/payout (understandable but spendy on a large ~100# box) but will not provide a label or arrange pick-up (they stated UPS would pickup next business day but no-showed and have no record of a scheduled pickup). Only purchased the extended warranty plan because they did honor a claim years before on a different product without hassles so I thought it would be good if needed... (update) Eventually got through to support and pick-up was rescheduled and UPS promptly lost the package (claimed "refused by recipient and returning to sender" just a few hours after pick-up although destination several states away, and package didn't come back even after two months...), once it was determined the trike was lost claim was paid promptly. Rating revised to five stars accordingly!

The product I was requesting warranty work on knee bike, which needed to be shipped to them and I was unable to get a box that big girl I talked to understood what the dilemma on my side wasThe product I was requesting warranty work on knee bike, which needed to be shipped to them and I was unable to get a box that big girl I talked to understood what the dilemma on my side was S She asked to she could have a couple of days to consult our colleagues about the issue and About three days later, I had a card sitting in my email inbox which exceeded my expectations. I was hoping more to get in touch with a local bike shop. Let them put eyes on it even if it was a I pay for the service and submit my invoice for reimbursement Anyway it was far easier than that. Thank you guys so much.