SMH10-11

I’m updating my original review from 2 stars to 5. See my original review, below. I ended up repurchasing this dual pack of communicators and have been using them for more than a year. I enjoy long battery life and like being able to talk to my riding buddies. When riding, I can accept calls and people don’t even know that I’m riding. I have one on my full-face helmet and a second one on my half-shell helmet. I really enjoy having them and have determined that one of my riding buddies, with whom I tested my original set, didn’t have his microphone placed high enough in his helmet which is why I couldn’t understand him and usually only heard wind. I still can’t understand him but I have no problems with other riders so it must be his set-up. Great product that works as expected and I really enjoy listening to music when riding. Original review: I purchased these headsets based on positive reviews. I used them on 2 rides; performance with the telephone was good. People that I spoke to said they could hear me well. I was also able to listen to music and GPS directions. The bike-to-bike intercom feature, however, left much to be desired. I think that we could have shouted at one another and been heard better than we were when using the communicator devices. I'm not sure what the issue was: when we were off the bikes, we could hear fine. But riding the bikes at any speed over 25 mph presented serious challenges to hearing one another -- from almost any distance (as close as 10 feet); both of us use full-face helmets yet there was a tremendous amount of wind noise and my buddy sounded very, very distant. I contacted Sena and they were helpful in providing suggestions like resetting the units to a factory setting and updating the software. Unfortunately, I was unable to perform these updates and have an opportunity to ride with my buddy to try them out before owning the units beyond the time for which they could be returned. Moreover, I'm not sure why brand-new units should require a reset or software update. Over the past few days, I did a search for problems with Sena headsets and, despite the great reviews here, I found a lot of information relating to Sena failures and a lack of product support from the manufacturer. In addition to emailing Sena, I also called them. Strangely, I couldn't understand very much of the person was saying -- it was like he was using a phone that kept cutting in and out. As a result of Sena's instructions to reset the units, the unintelligible response from Sena's telephone customer service and the negative information about Sena units and the lack of customer support, I returned the items to the seller. I still want communicators but if these are among the best, the technology leaves a great deal to be desired. We expected a lot better performance and usability.

Installation of this product was very easy, maybe took about 15 minutes to get it positioned right. Make sure you use the adhesive backed pads to keep the speakers where you want them, even if your helmet has speaker pockets in it. I also used the speaker pads that move the speakers closer to your ears. Believe me, you'll want to use them. I only had one issue with this product: I couldn't get it to pair with my Samsung Galaxy S5. My phone would show that it paired with the SMH10 but the SMH10 wasn't seeing the phone! I left an email with Sena Support on Saturday then I took everything to the T-Mobile store to see if they could fix it. Turns out, the magnet on the S-View Flip Cover that I have on my phone was keeping the headset from completing the pairing process. When we removed the flip cover the headset paired right up with the phone. Once the two were paired I placed the S-View Flip Cover back on my phone and they stayed paired! Sena Customer Support emailed me first thing Monday morning to verify that I got the headset to pair up with my phone and I told them everything. As for the product...it works great! My ride to work is 1 hour one way. I've used voice command to play music and make phone calls with no problems! My wife can hear me loud and clear on her end, she can still hear a little bit of the wind when we talk (I use a full-face Bell Arrow helmet) and that's at 80MPH! I used to use a UCLEAR HBC100 headset and I need that at full volume to hear the music and my wife kept asking me to repeat myself when trying to talk to her with it. With the SMH10 everything is clear and you don't need the volume all the way up to hear. The volume for the music and the phone are separate so you can play your music loud an when you get a call the volume will adjust to where you set it last when you were on a phone call. One more note to make: These are little wafer speakers! Not 15" sub-woofers! They're not going to sound as good as your car audio system but they sound a lot better then the UCLEAR HBC100! With the Sena SMH10 I'm able to use the bass function on my phone, as well as, theater sound, surround sound, and all the other functions on the player that comes with my phone (couldn't do that with UCLEAR). In summary: I'm very happy with the Sena SMH10 and I'm glad I made the switch! I highly recommend this product to anyone who want a quality product with good sounding speakers, at a reasonable price!

Fits helmet like it is a factory unit. Easy to attach and detach for charging. Great audio quality also and google assist voice commands work very well. Have another make that cost alot more but has same featurers as this unit. First Sena unit I have purchased but would buy again. Have several Helmets and would use this unit on any of them. Bought this option as my Bell helmet was made to fit the Sens S10 and it does like a glove. Fitting kit specially for bell helmet means no clip on bracket or sticky pads holding unit on helmet. Looks and connects like Bell made the unit themselves.

Excelente producto, de las mejores compras si andas en motocicleta

Es un buen producto, la instalación no fue tan sencilla por el tipo de casco que tengo, tuve que cortar una ranura para que entrara el sujetador y que no se viera mal. Pero supongo que es por el tipo de casco pero si te tomas tu tiempo queda Exelente. Los controles sin facil de usar incluso con guantes gruesos...

I had read many reviews about the Sena and the Scala, but for me the deciding factor was seeing a friend's Sena and noticing and marveling at the quality build and the ease of use. It's true that it takes about 5 minutes to install. The clamping system worked perfectly with my Arai full-face helmet. I like the option of being able to add an insert to bring the speakers closer to my ears. Pairing the Sena with my IPhone 5 was as simple as pairing any other device. I have not had the opportunity to pair my Sena with another Sena, but it shouldn't be a problem. As for the performance, the sound quality is clear as can be. As for functionality, I can send/receive phonecalls, texts, and emails by pressing one button and using Siri to help me find the contact & dial the contact; type the text/email, read it back to me for verification, and send the text/email. How cool is that?! Selecting and playing music is equally easy. I simply call up Siri and tell her to play an album/artist or tell her to play an artist and shuffle. It couldn't be easier. Music sound quality is dependent on how quiet your helmet is. My helmet is not as snug-fitting as it once was so I have too much wind-noise on the highway to hear the music as clearly as I would like. However, as others have said about phonecalls in reviews, you can be rolling down the highway at 100 KPH OR 60 MPH talking on the phone and the caller will be surprised when you say you are on your motorcycle because the sound quality is so clear. I look forward to being able to use the intercom during the big trip this summer so my friend and I can talk about the ride, warn each other of sudden hazard (e.g. Deer!), discuss route changes, or coordinate lunch/bathroom breaks. Simply put, the product performs as advertised and is the perfect accompaniment to an IPhone with Siri for assisting your communications.

Easy to set up and connect to WI-FI and other units - good sound