Where can refill pads be purchased since they are unavailable at Amazon?

I've always gotten them on Amazon but I see they're no longer available & hope this is temporary. My eye doc's office also sells them.

How long will the sealed warming pads retain the ability to heat up when opened? Do they have expiration dates or can they be stored indefinitely?

In my personal experience, these pads heat up after a few minutes and stay hot for a while (past 10 minutes). My box has April 2021 as the expiration.

I order what I thought this item came with a mask. I cannot find the mask online that goes with these pads

If what you ordered was just the refill pack, it probably wouldn’t include the mask (since, by refills, it assumes you already had one). If you buy the whole thing (mask + inserts) you’ll have what you need. It’s around $29

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Warm Compress Refill for Heated Eye Mask, 30 Wafer Pairs, No Mask

Product ID: 14259566

Details

Age Range (Description)
Adult
Material
Ferrous Oxide
Number of Items
1
Special Feature
portable
Unit Count
30 Count

⚡Cord-free, no prep heat activation

👜Compact & portable for on-the-go relief

🔥30 pairs of instant warming wafers

R1360

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

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Description

🔥 Elevate your eye care game with instant warmth—because tired eyes deserve VIP treatment!

TRUSTED MEDICAL DESIGN - FDA-registered and ophthalmologist-developed for safe, daily dry eye relief.
INSTANT SOOTHING WARMTH - 30 pairs of ready-to-use warming wafers deliver spa-like comfort anytime, anywhere.
CUSTOMIZABLE COMFORT FIT - Designed to evenly distribute heat with soft fabric and adjustable strap (mask sold separately).
TRAVEL READY DISPOSABLE - Lightweight, portable wafers make eye care seamless at home, work, or on the move.
EFFORTLESS HEAT ACTIVATION - No microwave or boiling needed—just insert and feel the warmth instantly.

This 30-pair refill pack of Insta-Warmth Wafers is designed for use with the EyeGiene heated eye mask system, providing instant, cord-free warmth to soothe dry, tired, or irritated eyes. Developed by a board-certified ophthalmologist and FDA-registered, these disposable wafers offer spa-like comfort and portability, making them ideal for daily use at home, work, or travel.

Specifications

ASIN	B00T0UD6XE
Additional Features	portable
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#74,371 in Health & Household ( See Top 100 in Health & Household ) #120 in Dry Eye Relief Products #1,785 in Vision Products
Color	White
Container Type	Box
Customer Reviews	4.5 out of 5 stars 268 Reviews
Item Form	heat-pack
Manufacturer	Eyedetec Medical, Inc.
Manufacturer Part Number	EIR-A05
Material	Ferrous Oxide
Material Type	Ferrous Oxide
Model Name	EyeGiene Self Heating Eye Mask
Number of Items	1
Product Style	30 Pair Refill
Size	30 Count (Pack of 1)
Special Feature	portable
UPC	852071003035
Unit Count	30 Count

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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TrustScore 4.5 | 7,300+ reviews

Suresh K.

Very impressed with the quality and fast delivery. Will shop here again.

4 days ago

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

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R1360

Duties & taxes included

In stock

Sold byAmazon South AfricaDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to South Africa.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Abdullah B.

Great price for an authentic product. Fast international shipping too!

3 weeks ago

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

View all Trustpilot reviews