- Limited Edition Top Loading Water Cooler Dispenser - Hot & Cold Water, Child Safety Lock, Holds 3 or 5 Gallon Bottles - UL/Energy Star Approved

I ordered the Brio Top Loading Water Cooler Dispenser after the heating unit in our Primo - Easy Top Loading Water Dispenser failed. Several observations now that I have installed and am operating the Brio unit: • The Brio unit is taller and it is easier to access the buttons and to dispense water than the Primo. The Primo sits rather low and looks like it should sit on a 12” riser stand. Since the cooling section was still working, I donated the unit to our startup church and the leader asked me if there was a platform for the Primo unit to sit on. So it IS low. • The space under the dispensing nozzles where one puts the glass, bottle or container is taller on the Brio and will take a full size ½ gallon pitcher. The Primo unit would not. The lip on the container shelf on the Brio is larger so that your bottle is less likely to fall off. • The on/off switches for the hot and cold water are on the left side of the Brio rather than the back as on the Primo making them easier to access. • The child lockout for the hot water button is much easier to deal with on the Brio than on the Primo unit (I had to oil that one to get it to slide easier and there was barely a lip on that one for the flesh of one’s finger to grab on to). • The Brio is more top heavy than the Primo, which resulted in the delivery people delivering it upside down. According to the User Manual, the unit is never supposed to be tilted to the side more than 45°, let alone upside down (Amazon’s delivery people obviously weren’t informed of this). I believe this has to do with the refrigerant fluid needing time to return to the collection reservoir before the chilling pump can be turned on. I let it sit for several hours upright before assembling and filling with water. What makes the Brio top heavy is that both the heating and chilling units are near the top of the interior (leaving an empty bottom section) rather than the chilling unit sitting on the base as it did in the Primo. • The hot water setting on the Brio seems a bit hotter than the hot water on the Primo unit. It measures ~170°F. I didn’t measure the Primo’s temp, but suppose it was around 160°F. The “hot water” from the Primo took longer to cook stuff than my prior dispensers. • The bottle burps faster on the Brio than the Primo, allowing for faster chamber filling after cleaning the unit and for water dispensing. • The water flows faster out of the hot and chilled water nozzles on the Brio than the Primo, but the room temperature water comes out rather slowly on the Brio unit (weird). Other Notes: Due to the rather large vacant space under the heating/chilling section, there is little reason why Brio couldn’t make the bottom front panel a hinged door and allow for a 5-gallon bottle to be stored in the bottom section. (Brio, are you listening?) Longevity: The Brio just appears to be built a bit more solid than the Primo unit. The heating coil on the Primo went out on mine, hence necessitating its replacement as it was out of its 1-year warranty. It appears the Brio unit has the same heating pod as the Primo unit. I suspect the same vendor, so I don’t think that has improved. I sadly haven’t been able to find the proper Hot Water Tank online, so if it goes out, one is stuck buying a new dispenser. You may be able to find a used unit on eBay by searching for OEM Hot Water Tank for Water Cooler Dispenser Error in the User Manual: The manual says to turn the unit on with the power switch on the back side. While there is a molded space for a power switch, there is none on this unit. Honestly, a power switch really is not necessary and for this unit, turning on the hot and/or cold switches on the side powered the unit on. For the minor price differential, I would recommend the Brio Top Loading Unit over the Primo Top Loading Unit. If you found this review helpful, please vote it a thumbs up or up vote.

I couldn't be happier with this water dispenser! From the moment I set it up, it’s been working flawlessly. It was easy to assemble, looks sleek in my office, and doesn’t take up too much space. The hot and cold water functions work perfectly—the cold water is refreshingly cool, and the hot water is ideal for tea or instant meals. It’s also surprisingly quiet compared to other models I’ve used in the past, which is a huge bonus. Refilling is simple, and the water flow is steady and strong. I also appreciate the safety lock on the hot water tap—great feature for families with kids. If you're looking for a reliable, no-hassle water dispenser, this one is a fantastic choice. Highly recommend!

I really liked my Brio cooler. For the first 7 months, it worked almost perfectly, except that the middle control for the room-temperature water often got stuck in place, resulting in the water continuing to dispense until I could wiggle the control back up. After 7 months, the unit began to start dripping in the back onto the drip pan. Fortunately one night my wife and I heard the dripping before any water damage could be done to our floor. I had to supply proof of ownership and proof of the leak to Brio, and I must say that although it took longer than I would have liked, Brio sent a new, replacement unit to my house. I wish that was the end of the story, but it gets worse. My first five gallon jug dispensed fine, although with a plastic taste, which I assume is normal for most units. But then the other morning I came down to a flood on our wooden kitchen floor. It looked like the water might have come out of the top of the unit, where the jug meets the top of the cooler. That didn't make any sense to me. I took the top a apart and all of the cooler's components looked like they were where they belonged. I placed a hard plastic tray under the unit in case it leaked again, and started over. The next morning water had leaked again as the tray was wet. What made no sense was that the back of the wall was all wet, even though the unit was six inches away from it, was if the unit had sprayed the wall with water under pressure. I was so disappointed that I placed the unit out for garbage collection, because that is exactly what the unit was. Fortunately, someone picked up the unit for recycling (or some other purpose) before the garbage truck could get it. It goes without saying that I am very disappointed with Brio. Doesn't any cooler company make a quality product anymore?

I’ve only had this unit for a few days, so I can’t speak on its longevity. It works like a charm and is very easy to set up and use. Hot water is piping hot and the cold water is really refreshing. Buttons don’t feel very sturdy but work as they should. Only complaint is the ad mentions a self cleaning feature, however that must be a misprint. It does not have the self cleaning feature. The unit without the water is only 35 lbs and has handles on each side for easy movement. I haven’t had any issues with leaks from any spouts or inside the machine. Great value, especially with the coupon.

**UPDATE** Switched out my cheap water bottles for a ‘Primo’ 5gal bottle (from Kroger) as suggested in other reviews and NO LEAKS!! I don’t love that the unit is so particular and prone to leaking depending on the bottle, but am glad I don’t have to disassemble the unit (drain, repack, etc) and ship back to AZ!! So far we love it! The hot water tap is FANTASTIC & will get used, in my house, frequently!! Will update this review if any other issues arise. Received this unit yesterday….the box had clearly been opened and “taped” back together, but since the unit inside didn’t seem to be damaged or used, I didn’t think anything of it. Had it assembled and used it for about 24 hours when my son noticed it was leaking. Super disappointed as I waited a long while to purchase one and thought I did enough research to find a good, reasonably priced unit…seems they’re all awful.

I am just getting around to this review after two years of owning the Brio Water Cooler Dispenser. I will say that I love it. Always works perfectly with cold water and I get instant hot water for my coffee every morning. Great purchase for us.

Works well, good looking, can get noisy when heating

I am overall happy with this unit, but I am frustrated by the fact that it is not operating as advertised. The description on Amazon and even the manual makes very clear to use language of 'Room temperature' as one of the dispense options. I don't know about you - but to me, 'Room temperature' suggests that the water temperature is not chilled or warmed in any way. I would hope that the plumbing for this option is literally directly from the water reservoir independent of any cooling/heating. Unfortunately, it seems as though the 'Room temperature' is actually 'chilled'. This is not what I wanted. I have contacted Brio support to see what they have to say. Unsure if this is just deceptive advertising or a defect. For now, I have to mix the 'Room temperature' with a little 'Hot' water to get it to the desired temp. I will come back and update this review if there is a resolution. Other than this - the unit is great. It is very quiet and I like that I just have to switch on hot/cold and it will automatically cool/heat water for the 'Cold' and 'Hot' spouts. If I cannot get this 'Room temperature' issue resolved, I will likely return it. ** UPDATE 5/7/2022 ** Received a digital thermometer to measure the temperature of the water Ambient room temp: 75 F Water temps from water cooler: Hot: 165 F Room Temperature: 56 F Cold 51 F Clearly, the 'Room temperature' water is actually chilled. Will update again after I have talked to their support team. ** UPDATE 6/15/2022 ** Attempted to call support - was unsuccessful in reaching a support rep. Just a loop of receptionist -> rining -> we are busy now -> ringing -> receptionist. Support team communication via email was not as prompt as I would have liked - a few days delay for each response. They did however attempt to resolve by 'resetting' the unit turning it off and on - which did not resolve the issue. After a few emails back and forth, I decided I am not confident there is a solution that would yield a different result. I can't help but feel this is a design issue and not a defect. Perhaps the 'chilled' chamber is too close to the 'room temperature' plumbing and it ends up cooling the water?? Not sure. In the end, I returned it to get another brand. I would not recommend this item if you are looking for a unit that dispenses room temperature water.

لم يتم استرجاع ثمن الماكينة لأنها لا تعطي ماء بارد منذ أن استلمتها و وافقوا علي إرجاع فلوسي و لكن فات زمن طويل و لم استرد اموالي و راسلتهم كذا مرة كذلك

I had another brand that was very loud so I was not sure about this one. What a surprise it was to hear about half the noise from the other one. It has a nice look and is higher so it's easier for a tall person to use. Nice product!

Very quiet. The dripping plate has white water stain over time and hard to remove.