Question 1

How do I return to the company? A seam split and it leaks. It has a one year warranty

Accepted Answer

I brought the mattress little over a year ago. If has a one year warranty. BAMM. What one year three weeks starts leaking. I was told by Amazon you would replace it. Any suggestions how you want the old back. Trash it? Box it up and you take it. You give me my money back and I buy a new one? What?  My apologies it was three months later. Still Amazon said they would replace it some how.

Question 2

how do we patch a tiny hole in the flocked side of the mattress??

Accepted Answer

I used GEL superglue, because it's thick, and doesn't run into the hole.  Blow up the air mattress, put on a glob of the glue, then patch with a piece of duct tape.  be sure there is glue under most of the duct tape. You don't need a giant patch - I patched a quarter inch nick five years ago and my duct tape piece is only about an inch square.  A little patch can move with the mattress; a large patch might crack.  Our mattress gets a lot of use, and that little patch has never failed.

Question 3

Do you have a king size?

Accepted Answer

Hello, we do not at this time. We are releasing a twin and are looking to release a King size in Q1 of 2018. Our Queen is one of the larger queens we have seen in the market.

Question 4

I ordered the California King because it was rated for 800lbs capacity according to advertisement but says 600lbs on the box which is it?

Accepted Answer

I would use the box weight. I purchased the queen size a year ago and have slept comfortably on it every night. I inflated after 4 months and just recently inflated again. Love it

ASIN	B06XWG7H3S
Bed Size	Large
Brand	King Koil
Customer Reviews	4.3 4.3 out of 5 stars (25,665)
Included Components	Pillow
Item Dimensions	2.03 x 1.52 x 0.51 Meters
Item Dimensions L x W x Thickness	2.03L x 1.52W x 0.51Th Meters
Item Display Dimensions	2.03 x 0.51 x 1.52 x 0.51 Meters
Item Firmness Description	Firm, Plush
Item Weight	7.72 Kilograms
Manufacturer Part Number	29170
Mattress Comfort Layer Material	Comfort Foam
Model number	29170
Number of Layers	2
OutputCapacity	272.16 kg
Portable	Yes
Product Care Instructions	Wipe With Damp Cloth
Product Features	Built-In Pump, Inflatable, Waterproof
UPC	817442020110
Water Resistance Level	Waterproof

King Koil Queen Size Raised Inflatable Air Mattress Quilt Top with Built-in Pump

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