Customer Centered Products: Creating Successful Products Through Smart Requirements Management Hardcover – September 11, 2000

To properly visualize how to structure and and connect the different types of requirements at different levels of abstraction is an important ability to master for a system engineer. This book teaches you this essential ability.In particular, Chapter 9: Everything in Its Place alone, discussing the allocation and tracing of requirements, is worth buying this book. Figure 9-4:Creating a document tree is also very insightful into organizing your requirement documents.I am glad I bought this book and I highly recommend it.

While I do not feel that this book prepared me for the PMI-PBA exam, it was nevertheless an interesting read regarding the author's experiences while working with various clients. The book looks into customer interaction and issues that a business analyst may experience and while she doesn't give straight solutions, she tries to show you the tools and skills that you need to have at your disposal in order to resolve these issues on your own. A worthwhile read and an important book to have in your business analyst library!

Ivy F. Hooks and Kristin A. Farry give their audience a clear methodology about how to eliminate rework and unnecessary features rooted in poor requirement definition for making product development or procurement faster and cheaper without sacrificing the better. Good requirement definition is more important than ever to especially fast-paced high-tech companies for which researching, developing, and commercializing products on schedule and within budget is key to be, become, and remain competitive. Interestingly, Hooks and Farry explain to their readers the profound impact that culture, education, and management have on requirement definition. Their critical examination of the "seven cultural forces that define Americans" in chapter 2 helps their (foreign) audience better understand why some (American) marketers have no time to do it right the first time, but endless time and a company bankroll to do it wrong over and over again to quote Kevin J. Clancy and Peter C. Krieg in their excellent Counter-intuitive Marketing. Hooks and Farry remind their audience that nothing can change for the faster, cheaper, and better without a management commitment. Management must make very clear through their entire organization that quality products begin long before design and manufacture. These products find their genesis in quality requirements. To summarize, Customer-Centered Products is a must read for anyone involved/interested in product development or sourcing. The only weakness of the book lies in the concentration of examples from a few industries about which Hooks and Farry are very knowledgeable.

Outstanding product

The book arrived sooner than I had expected. The condition of the book was good as it was described. Excellent service! Fast delivery!

I am working on a key project and needed methodology to improvehow we specified the product we wanted. I found the book to be very useful and we are applying its methodology to our current project with great success. Only improvement might be additional info on what software is available to do requirements planning for smaller, non-software, related projects.

Every time I get in deep with requirements I stop, catch my breath, and flip through the pages of this book.Practical. Easy to read. Effective. It has helped me numerous times on projects of various sizes and complexity. A definite must-have.

Very well written, very clear. One feels that was written by people that were "in the trenches", not academic or tool-selling guys (girls).