Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Product ID: 106078279
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In his characteristic no-nonsense approach, Horst Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career in the hospitality industry. In Excellence Wins , the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise and half measures. For over twenty years, Schulze fearlessly led the company to unprecedented multibillion dollar growth, setting the business vision and people-focused standards that made the Ritz-Carlton brand world renowned. In Excellence Wins , Schulze shares his approach to everything from providing the best customer service to creating a culture of excellence within your organization. With his tried-and-true methods and inspiring, hard-earned wisdom, Schulze teaches you everything you need to know about: Why leading well is an acquired skill Serving your customers Engaging your employees Creating a culture of customer service Why vision statements make a difference What it really means to practice servant leadership Schulze's principles are designed to be versatile and practical no matter where you are in your career. He'll remind you that you don't need a powerful title or dozens of direct reports to benefit from the advice he shares in Excellence Wins-- you have everything you need to apply it to your life and career right now. Let Schulze's incredible story help you unleash the disruptive power of your true potential, beat the competition, own your career trajectory, and experience the game-changing power of what happens when Excellence Wins .
| Dimensions | 5.69 x 0.87 x 8.64 inches |
| Edition | Illustrated |
| Isbn 10 | 0310352096 |
| Isbn 13 | 978-0310352099 |
| Item Weight | 2.31 pounds |
| Language | English |
| Print Length | 224 pages |
| Publication Date | March 5, 2019 |
| Publisher | Zondervan |
User
Excellence Wins
If you are looking to move away from a culture of "good enough" and toward a culture of "uncompromising best," this is a must-read. It’s practical, direct, and—as the title suggests—completely no-nonsense.
User
A must read!
This book is incredible. It really drives home the messege of customer service at the highest level. The experiences recounted in this book are truely phenomenal. It is a must read if you are in business, our aspire to be.
User
A great read for leaders in any field! One to keep in your collection
This book was recommended to me by one of the nurses on our team. She sent a text that included a quote from the book and said “this book is so good that every one on our admin team needs to read it!” Always thrilled to see my team prioritizing quality I promised to read it and added it to my audible account. It did not disappoint - many of the concepts were familiar to me from other reading I have done and from leadership training but the author helps to illustrate what it really means to hire well, orient well, treat employees well and prioritize excellence. The book wasn’t an overly cumbersome one and had enough great takeaways that I felt driven to order the print edition so I could make some notes and go back for quotes and illustrations. And, yes, I also recommended it to our admin team!
User
spectacular insight
Into a mind who will accept nothing but the best from himself and those he selects to run his business. Wholly inspiring.
User
Quick Read
It was a quick read geared towards the hospitality industry. But could be extended to your place of work.
User
Inspired to challenge even the greatest server of people
I am so grateful and encouraged by this book! I considered myself to be one who operated under a scope of "everyone is my customer". I have lived through that vision in my operated career even to the position of COO for a solar installation company. Each of those people in my charge were my customers and just as important as the customer that was paying fire the companies services. Thank you Horst for your amazing words of encouragement and direction!
User
Servant Leadersip
What a great book on leadership, specially servant leadership. This man spoke out, greatness out of people and he was everything he did was centered on God and seeing people with love hands-down one of the best leadership books I’ve ever read about keeping standards high, but at the same time being very loving and caring.
User
Real Life
This is a book for everyone in any industry. It’s not just for hospitality, luxury or any other niche market. If you are involved with people, serving people, this book is for you. While the principles in the book are definitely business like, they are completely transferable to anyone in any field.While Schulze describes and unpacks these principles he laces the chapters will real life, real time examples.Maybe the best part was at the end, after extolling the virtue of excellence in serving others (also known as the golden rule), he reminds us that business is not THE most important thing, faith in the Living God is, even while striving for excellence in all things.For a great summary listen to his interview on the Carey Nieuwhof podcast.
User
Excelente libro sobre Servicio
Muy buen libro, fácil de leer y entender. Si buscas cómo mejorar en tu trabajo, y/o en el servicio que das en tu trabajo o tu negocio este libro da consejos muy prácticos para aplicar.
User
Love
Amazing read !!!!
User
Excellent, Short , Pricise
Excellent book for understanding customer service, poeple management and leadership Nothing is repeatative, not unnecessary lengthy, real life experience have been used.
User
Engaging and practical
Excellent packaging. I had read the book many years ago, but gave it away because I wanted its message to travel far and wide. This is a well-written and engaging book that draws on Schulze’s own story in building an excellent business in the services industry. It is very practical with lots of fun stories.
User
A must read for all professional for improvement of services
+ One of the best book I have read. Its narates many practical challenges with easy solutions.+ Turly narate the experience with do-able lessons learnt- The book ended very quickly ;)
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