---
product_id: 34657072
title: "Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display"
brand: "plantronics"
price: "R3478"
currency: ZAR
in_stock: true
reviews_count: 13
category: "Plantronics"
url: https://www.desertcart.co.za/products/34657072-poly-vvx-411-12-line-voip-business-phone-polycom-desk
store_origin: ZA
region: South Africa
---

# Power over Ethernet (PoE) enabled 3.5-inch vibrant color display 12 programmable line keys Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display

**Brand:** plantronics
**Price:** R3478
**Availability:** ✅ In Stock

## Summary

> 📞 Elevate your desk game with the VVX 411 — where clarity meets control.

## Quick Answers

- **What is this?** Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display by plantronics
- **How much does it cost?** R3478 with free shipping
- **Is it available?** Yes, in stock and ready to ship
- **Where can I buy it?** [www.desertcart.co.za](https://www.desertcart.co.za/products/34657072-poly-vvx-411-12-line-voip-business-phone-polycom-desk)

## Best For

- plantronics enthusiasts

## Why This Product

- Trusted plantronics brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Customizable Comfort:** RJ9 and USB headset compatibility with synchronized controls for hands-free mastery.
- • **Command Your Workflow:** 12 line keys plus 4 context-sensitive soft keys streamline multitasking like a pro.
- • **Seamless Connectivity:** Dual Gigabit Ethernet ports with integrated switch keep your PC and phone in sync.
- • **Clutter-Free Desk Setup:** PoE support powers your phone and slashes cable chaos—no extra adapter needed.
- • **Crystal-Clear Conversations:** Poly HD Voice & Acoustic Fence tech eliminate noise for studio-quality calls.

## Overview

The Plantronics Poly VVX 411 is a robust 12-line VoIP business phone featuring a sharp 3.5-inch color display, advanced Poly HD voice and Acoustic Fence technologies for superior audio clarity, and Power over Ethernet support to minimize desk clutter. Designed for busy professionals, it offers extensive connectivity options including USB and dual Gigabit Ethernet ports, plus flexible headset compatibility, making it a reliable centerpiece for any modern office environment.

## Description

Step up your work game with this expandable, color business phone. The VVX 411 is the ideal fit for office workers, call attendants and teams that need 100% reliability on calls but want smart visual features for everything they do most–and with a fast learning curve. IT will love easy set up, and low costs to deploy and maintain.

Review: BUYER BEWARE: POLYCOM WILL NOT HONOR WARRANTY COMMITMENT DIRECTLY IF BOUGHT THROUGH desertcart. RESELLER AS YOU BY THE ANKLES - Product Quality 10/10 Product Support 0/10 if bought on desertcart. 5 Stars because the product is good. The support is nonexistent. Let me start by saying, I love Polycom products, especially as an MSP. Their products are simple and the quality is top notch. I believe Polycom phones in particular are a great tradeoff between quality and affordability. With that being said, Polycom has a very stringent warranty policy. If you're buying in bulk, I highly advise not buying Polycom phones on desertcart. As Polycom will not directly honor the warranty commitments. The desertcart Reseller is the only one with the authority (if they are authorized to resell polycom products to begin with) to initiate RMA procedures with Polycom Global. Here's proof: Hello Edward, Thank you for contacting Polycom Global Services According to our records, your system is under warranty only. Warranty support for your Polycom VVX 411 is provided by your supplier. Please contact them and provide as much detail as you can about the problem your system is experiencing. You should make sure you quote your system serial number when contacting your supplier for assistance. In the event of any equipment fault being confirmed, your supplier will be able to make arrangements for a replacement unit to be provided. Feel free to also browse the resources available to you (including our knowledge base, software and product documentation, and other useful information) on: Our Support Portal redacted as per desertcart policy Our Support Forum: redacted as per desertcart policy Best regards, Erik Polycom Global Services With that being said, I've bought a lot of Polycom phones here on desertcart and I'm very nervous if something were to go wrong with them. I've already replaced a customer's bad phone out of my own pocket. --My ignorance for not reading Polycom's warranty EULA. I hope this review saves fellow Polycom users in the future.
Review: Value for Money! - The one I got looks 100% like a brand-new phone. I don't think anyone can tell it apart from a brand-new one with bare eyes. The vendor put in nice touches like a protective plastic sheet on the LCD display, the phone cord and the LAN cable are still in a plastic bags. I provisioned it with a VOIP provider and so far the phone functions well. For the price of this refurb, I give the vendor 5 stars based on my initial tests. The color LCD on this VVX 411 is not a touch screen. I chose it intentionally as I want to use the hard keys to navigate the menu (believing that they will last longer than a touch screen.) I purchased the power supply separately, and hence have not tested the POE feature. I believe that'd work too. Overall, highly recommended if you're looking for a refurb desk phone for VOIP.

## Features

- Audio Quality: Poly HD voice technology and Poly Acoustic fence technology provide voice clarity and eliminate noise and distractions. Full duplex speakerphone with Acoustic Clarity Technology brings the audio experience as close as possible to being in the same room
- Lines: 12 line keys support both your lines and autodial or contact keys. 4 soft keys are context sensitive providing you easy-to-find features like transfer, conference and call park while you are on the call
- Display: Large, easy-to-use display (backlit 3.5” color display)
- Connectivity: USB port plus two high speed 10/100/1000 ethernet ports with an integrated switch, which allow LAN connection for your phone with a passthrough connection to your PC. Power over Ethernet (PoE) reduces desktop cable clutter by eliminating the need for a separate power adapter
- Use With a Headset (Optional): Connect the right headset (sold separately) to suit your work style. RJ9 and Electronic Hook Switch supported -- or connect a USB type headset and have additional call, mute and volume controls synchronized from the headset

## Technical Specifications

| Specification | Value |
|---------------|-------|
| ASIN | B01C6WRXUO |
| Batteries | 4 AA batteries required. |
| Best Sellers Rank | #76,389 in Office Products ( See Top 100 in Office Products ) #49 in VoIP Phones |
| Brand | Plantronics |
| Color | Black |
| Customer Reviews | 4.0 4.0 out of 5 stars (244) |
| Date First Available | February 9, 2016 |
| Is Discontinued By Manufacturer | No |
| Item Weight | 2 pounds |
| Item model number | 2200-48450-025 |
| Lines Per Page | 12 |
| Manufacturer | Polycom Inc. |
| Manufacturer Part Number | 2200-48450-025 |
| Material Type | Plastic |
| Number of Items | 1 |
| Product Dimensions | 7.09 x 7.48 x 5.91 inches |

## Product Details

- **Answering System Type:** Digital
- **Brand:** Plantronics
- **Color:** Black
- **Dialer Type:** Single Keypad
- **Item Weight:** 2 Pounds
- **Item dimensions L x W x H:** 7.09 x 7.48 x 5.91 inches
- **Material:** Plastic
- **Number of Batteries:** 4 AA batteries required.
- **Power Source:** Corded Electric
- **Telephone Type:** Corded

## Images

![Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display - Image 1](https://m.media-amazon.com/images/I/511oSa4zdmL.jpg)

## Questions & Answers

**Q: Does this come with the AC power supply, or would we need to purchase it separately?**
A: Mine did not come with an AC power supply which is typical. Typically these are used in PoE environments, and if you need external power, a PoE injector is relatively inexpensive if you don't have a PoE switch.

**Q: Will this work with Vonage and does it come with a cord and all parts?**
A: Yes, it could work with Vonage. The phone comes with everything except a power adapter, because most people use a Power over Ethernet switch.

**Q: Is screen backlit, able to be read in low light?**
A: Yes it is backlit well and is very usable in low light. The keypad is not lit so some memorization may be prudent.

**Q: Can i plug in the plantronics bt600 bluetooth dongle to the usb port for my headset?**
A: Did this end up working for you? I want to do the same

## Customer Reviews

### ⭐⭐⭐⭐⭐ BUYER BEWARE: POLYCOM WILL NOT HONOR WARRANTY COMMITMENT DIRECTLY IF BOUGHT THROUGH AMAZON. RESELLER AS YOU BY THE ANKLES
*by B***C on July 5, 2018*

Product Quality 10/10 Product Support 0/10 if bought on Amazon. 5 Stars because the product is good. The support is nonexistent. Let me start by saying, I love Polycom products, especially as an MSP. Their products are simple and the quality is top notch. I believe Polycom phones in particular are a great tradeoff between quality and affordability. With that being said, Polycom has a very stringent warranty policy. If you're buying in bulk, I highly advise not buying Polycom phones on Amazon. As Polycom will not directly honor the warranty commitments. The Amazon Reseller is the only one with the authority (if they are authorized to resell polycom products to begin with) to initiate RMA procedures with Polycom Global. Here's proof: Hello Edward, Thank you for contacting Polycom Global Services According to our records, your system is under warranty only. Warranty support for your Polycom VVX 411 is provided by your supplier. Please contact them and provide as much detail as you can about the problem your system is experiencing. You should make sure you quote your system serial number when contacting your supplier for assistance. In the event of any equipment fault being confirmed, your supplier will be able to make arrangements for a replacement unit to be provided. Feel free to also browse the resources available to you (including our knowledge base, software and product documentation, and other useful information) on: Our Support Portal redacted as per amazon policy Our Support Forum: redacted as per amazon policy Best regards, Erik Polycom Global Services With that being said, I've bought a lot of Polycom phones here on Amazon and I'm very nervous if something were to go wrong with them. I've already replaced a customer's bad phone out of my own pocket. --My ignorance for not reading Polycom's warranty EULA. I hope this review saves fellow Polycom users in the future.

### ⭐⭐⭐⭐⭐ Value for Money!
*by C***T on February 19, 2023*

The one I got looks 100% like a brand-new phone. I don't think anyone can tell it apart from a brand-new one with bare eyes. The vendor put in nice touches like a protective plastic sheet on the LCD display, the phone cord and the LAN cable are still in a plastic bags. I provisioned it with a VOIP provider and so far the phone functions well. For the price of this refurb, I give the vendor 5 stars based on my initial tests. The color LCD on this VVX 411 is not a touch screen. I chose it intentionally as I want to use the hard keys to navigate the menu (believing that they will last longer than a touch screen.) I purchased the power supply separately, and hence have not tested the POE feature. I believe that'd work too. Overall, highly recommended if you're looking for a refurb desk phone for VOIP.

### ⭐ Nice phone but irritating fault alerting
*by N***K on August 16, 2020*

Phone works well but the contours alerting that the admin password is the default even though I've changed it and saved it Firmware updates have still not resolved the issue Don't use it enough to justify buying a replacement as I use my iPhone and iPad as the speakerphone instead

## Frequently Bought Together

- Plantronics Poly - VVX 411 12-Line VOIP Business Phone (Polycom) - Desk Phone with Handset - POE - Power Supply Not Included - 3.5' Color Display
- NeuPo 48 Volt Power Supply | Power Adapter Compatible with VOIP Polycom IP Phones VVX 300, 301, 310, 311, 400, 401, 410, 411, 500, 501, 511, 600, 601, 611, 1500 2200-46170-001, Sound Point IP 560, 670
- Polycom 48 Volt Power Supply for polycom IP Phones 2200-46170-001, Charcoal

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*Product available on Desertcart South Africa*
*Store origin: ZA*
*Last updated: 2026-02-16*